A. Responsible for data processing and mandatory collection
This privacy notice aims to inform you of the automated processing activities of personal data carried out by the company Opção Médica – Serviços Médicos, Lda., a legal entity with number 506550877 with registered office in Av. Eng. Adelino Amaro Da Costa 2º Piso, Edificio Central Office, Sala 14, 2750-277 Cascais,(hereinafter referred to as Opção Médica), on the personal data provided, for the purposes described below.
Unless expressly indicated otherwise, it is essential that you provide us with the requested personal data in order to process your registration and communicate our products and services to you. If we are unable to collect this personal data, there is a possibility that we will be unable to process your registration or communicate our products and services to you. Personal data will be used exclusively for the purposes expressly described in this Clause.
B. Purposes and Legal Basis of data processing operations
Your personal data will be processed based on the purposes/legal bases mentioned below:
Tasks and Procedures
Scheduling appointments at the medical option clinic.
Identify the people who filled out the forms to schedule appointments in the medical option;
Confirm appointment at a later stage.
Consent of the data subject; pre-contractual due diligence.
Sending communications with new services provided at the medical option clinic and information about discounts and other types of benefits.
Provide those interested in the medical option with all of the company’s commercial opportunities;
Keep Opção Médica customers informed of existing opportunities.
Consent of the data subject; pre-contractual due diligence; Opção Médica legitimate interests (namely, marketing interests regarding the company’s products).
Carrying out opinion studies.
Improve the performance of Opção Médica; assess the degree of satisfaction of customers or potential customers; Subsequently, prepare and publish reports and articles.
Consent of the data subject; Legitimate interests of Opção Médica (namely, improving its performance in the sector).
Obtain information about subscribers or users on the Opção Médica website.
Promote a personalized service for each client or potential client.
Consent of the data subject; Legitimate interests of Opção Médica (namely, providing the best possible service to its customers in the area)
C. Rights of the data subject
Holders of personal data have, at any time, the right to access, rectify, update, limit processing, erasure, portability, not to be subject to any exclusively automated decision, to lodge a complaint with the supervisory authority competent authority (in this case, the National Data Protection Commission).
Holders of personal data also have the right to object to the processing of their personal data.
All rights referred to herein, expressly provided for by law, must be exercised through the identification of their holders (through a copy of their citizen card, giving their unequivocal consent to obtain this copy, or another identification document for them) for the address (letter addressed to Opção Médica, at Av. Eng. Adelino Amaro Da Costa 2º Piso, Edificio Central Office, Sala 14, with postal code 2750-277 Cascais, or Opção Médica’s email address (email@example.com). The copy of the citizen card will only be used for the aforementioned purpose (i.e., proving the identity of the holder of the mentioned rights) and will be deleted if it is no longer necessary to pursue the purpose described through consent. Consent may be withdrawn at any time.
In accordance with the terms described in section B., Opção Médica does not transfer your data to third parties.
Notwithstanding the above, Opção Médica works with certain service providers that carry out their activity in the following sectors: legal advice, technological service providers, doctors, laboratories and clinics, IT service providers, security companies, instant messaging services, infrastructure management and maintenance companies and call center service companies. Within the scope and for the performance of this subcontracted provision of services, these “subcontractors” may have access to your personal data, but they only process this data in the name and representation of Opção Médica, always and only in accordance with the express instructions given to them. given by Opção Médica and as a result of the contract signed between the latter and those service providers.
Opção Médica follows strict criteria in the selection of service providers, in order to comply with its data protection obligations, committing to sign a data processing agreement with them, which includes, among others, the following obligations : apply appropriate technical and organizational measures; process personal data for the agreed purposes and exclusively responding to Opção Médica’s documented instructions; and delete or return the data to Opção Médica after completion of the services.
E. Storage period
For the strict purpose of ensuring pre-contractual due diligence, if the registration process is not completed, your data will not be kept and will be removed from any database under the responsibility of Opção Médica.
If the registration process is completed successfully, your personal data will be kept for the period legally necessary to pursue the purposes described above or until the right to object is exercised or the consent that legitimizes the processing is withdrawn, as the case may be. To this end, several factors will be taken into account, including the term of the contract signed or to be signed with Opção Médica, the time needed to respond to your requests and the obligations legally imposed on Opção Médica, as well as the duration of Opção Médica’s legitimate interests.
Opção Médica undertakes not to keep your data beyond the legally required period, however it may keep your personal data for a longer period, if legally imposed or if it has a legitimate interest.